Food and Cafeteria: Insights into Dining and Service-Related Issues

Olorunshola Tiwatope
5 min readAug 31, 2023
Picture from Monty Suites, Lekki

Food is something no human being can do without, and not just any kind of food. We want food that enriches and nourishes our bodies, getting such food can be a hassle sometimes. We ask ourselves questions such as what food to eat? Where should I eat? How is the place I am getting my food from? Not to forget there is also the issue of finance. All these are questions that students in university ask themselves often.

Problem Statement

The objective of this report is to understand the issues of food quality and cafeteria services in Redeemer’s University to see areas where performance is good and fix areas with problems.

Data Sourcing

The data obtained was from a survey conducted through a google form given to Redeemer’s University Students. The questions asked are below.

  • What is your favourite cafeteria?
  • Please describe why it is your favourite cafeteria
  • How frequently do you eat at the cafeteria?
  • Which is your least favourite cafeteria?

The following questions referred to student’s favourite cafeteria.

  • Please describe why it is your least favourite
  • How satisfied are you with the quality of food offered at the cafeteria?
  • How would you rate the variety of food options available in the cafeteria?
  • How are the prices of food items in the cafeteria?
  • Have you ever faced any issues related to food quality?
  • If yes, please describe
  • How hygienic and clean is the cafeteria?
  • Is there adequate seating available in the cafeteria?
  • How will you describe how long it takes to get attended to (waiting time)?
  • Do you think the cafeteria staff is courteous and helpful?
  • Have you ever faced any issues related to cafeteria services?
  • Would you recommend the cafeteria to other students?
  • Is there any food you would like to see added to the cafeteria’s menu?
  • If yes, mention them (not more than three)
  • Do you have any suggestions on how the cafeteria’s services can be improved?

Data Cleaning

Power Query in Power BI was used to clean the data. The data had some of the columns empty which were changed to null values. Values that were not important had to be deleted.

Data Visualisation

Power Bi is a great tool for data visualisation. It provides various chart types that can be used to present data graphically. Charts used in this visualization include Bar Chart, Pie Chart, Donut Chart, and Word Chart. Table and text card was also employed in the visualisation.

Introduction
Cafeteria Assessment (1)
Cafeteria Assessment (2)

Findings

Five cafeterias are in the university they are National Kitchen, Mimi’s, Manna Palace, Numbers, Double Portion and Divine Hands.

A number of 241 students participated in this survey. 50.21% (121) of the participants chose Double Portion as their favourite cafeteria in contrast with the Manna Palace university-owned cafeteria, which had 8.3% (20). The alumni-owned cafeteria; Numbers had 25.31% (61) of the participants having it as their favourite. Mimi’s had 12.03% (29) of the participants having it as their favourite. National Kitchen came last with 4.15% (10). Divine hands had no participants liking.

Students’ reasons for choosing their favourite cafeteria

Manna Palace and National Kitchen accounted for more than half of the participants least favourite cafeteria. 35.68% (86) of the participants chose Manna Palace as their least favourite cafeteria. 34.02% (82) of the participants chose National Kitchen as their least favourite. Mimi’s had 10.37% (25). Divine Hands had 7.88% (19). Numbers had 7.47% (18). Double Portion had 4.56% (11).

Students’ reasons for choosing their least favourite cafeteria

The Cafeteria Assessment (1) page shows the analysis of the responses of students to questions regarding their favourite cafeteria. Three issues were chosen as the pivot amongst the 5 cafeterias. They are Food Satisfaction, Hygiene and Cleanliness, and Food Variety. Students rated each of these. The average rating for food satisfaction among the 5 cafeterias was 6.69. Hygiene and Cleanliness was 7.24. The average rating for Food variety was 5.44. Sentiments of students on price of food was also taken. 10 students said food prices were cheap. 56 students felt food prices were expensive. 60 students opined that food prices were slightly expensive. 115 students believe that the food prices were fair.

Cafeteria Assessment (1)

When buying food, not just any kind of food is bought. One has to make sure that the food bought meets the quality demand and the service one receives also determines how satisfied one would be. The Cafeteria Assessment (2) page gives insights on food quality and cafeteria-service issues. 140 students said they have had food quality issues in the past and 101 said they have not had such issues. The 140 gave different reasons for why they had such ranging from undercooked food, salty food, contaminated food etc.

The rest of the reasons can be viewed in the report.

When dining or buying food, the staff are a very important link between the person and food. 84 students have had poor cafeteria service in the past and 157 said they have had good service from past experiences. Some reasons for poor experiencing poor cafeteria service are making payment transactions, rude staff, poor management of people queuing to buy food.

The rest of the reasons can be viewed in the report.

The report can be viewed here!

Recommendations

This report has revealed the areas, stakeholders need to look into in order for students buying food to have maximum satisfaction and to improve the image of their business. Problems were observed in the line of food satisfaction, hygiene, cleanliness, and food variety, as some cafeterias did not meet the average rating. It was noticed that some cafeterias do not have enough space for students to eat there when they are interested. Students gave varying reasons for having food and cafeteria quality issues; all these should be looked into, and solutions should be formulated and implemented by those concerned. It is also important to note that students gave their suggestions as to how the cafeterias can improve; these suggestions should be considered critically, and the relevant suggestions should be made use of. If all these recommendations can be taken into consideration, I believe cafeterias can overcome the challenges they face and serve students better.

Contributor: Stephen Abdulkadir Yusuf

The report can be viewed here!

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